The following is a list of procedures and requirements that need to be documented.

Attendance
Answering the phone
Sending emails
Email responses
Basic pricing list / idea (internal to respond with)
How to use the project management system
How to use knowledge base (including creating)
Checklists
Strategic Objective
Primary Aim
Network Rendering
Organizational Strategy
People Strategy
Marketing Strategy
when to create project numbers
where to use taglines
make interview template for documentaires
customer calls - setting up meetings
receiving a call from a customer
how to use the tmm directory - departments - customer, vendor, marketing, finance, planning, production